It is the responsibility of the member to ensure that he/she uses only their own card/bank account for online purchases.
Online payment can be made through Debit Cards, Credit Cards or Net banking
We accept only Visa / Master / Maestro cards. We do not accept American Express or any other international cards.
All online payments are free and carry no charges for the user. All online transactions are carried out through a secure encrypted connection.
In case of a payment failure, please try again after ensuring your account Number, card number, password and other relevant details are correct.
In case your account has been debited after a payment failure, debited amount will roll back to your respective account with which the transaction was initiated within 7 - 10 working days.
Orders will be serviced by sellers only after receipt of confirmation of payment from the payment gateway.
Cash on Delivery
In the event, you choose to make the payment towards the orders placed, through cash on delivery, you acknowledge and agree that:
The price as provided by the seller through the soukwagon services shall be paid to the delivery person, upon receiving the physical delivery of the products you have ordered.
Such payment will be made only in India rupees and all such instruments must have been issued by entities operating in India and subject to Indian regulations.
The seller has the right to cancel any such order placed selecting the offline payment mechanism; and we will take no responsibility and shall not be held liable for any such acts of the seller.
Sellers could have a Minimum Order Value on your purchases to extend free delivery. Delivery fees maybe applicable in case the minimum order value is not met for the seller to make a free delivery.
Delivery charges will be intimated to you at the checkout page leading to the payment gateway. You can always choose to go back to your cart and add some more from the same seller to avoid the delivery fee.
The user shall be liable to pay all applicable fees, charges, duties, taxes, levies and assessments for availing Soukwagon services.
Soukwagon.com further reserves the right to alter add to, delete, or amend) all fees from time to time, without notice.
Soukwagon.com realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team. In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.